Thank you for shopping with us. This Shipping Policy explains how and when your orders will be processed, shipped, and delivered. Please review the information below carefully.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
During high order volumes, sales events, or holiday seasons, processing times may take slightly longer. If there will be a significant delay in shipping your order, we will contact you via email.
SHIPPING METHODS & DELIVERY TIMES
We work with trusted courier partners to deliver your orders safely and efficiently. Estimated delivery times are as follows:
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Standard Shipping: 1–3 business days
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Remote Areas: 2–4 business days
Please note that delivery times are estimates and may vary depending on your location, courier service availability, and unforeseen circumstances.
SHIPPING CHARGES
Shipping charges are calculated at checkout based on your location, order weight, and selected shipping method. From time to time, we may offer promotional free shipping on selected products or orders above a certain amount.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your shipment through the courier's website.
INCORRECT OR INCOMPLETE ADDRESS
Please ensure that your shipping address and contact information are accurate when placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an order is returned due to incorrect information, additional shipping charges may apply for reshipment.
DELIVERY ISSUES
If your package has not arrived within the estimated delivery time, please contact our customer support team so we can investigate the issue with the courier.
If a package is marked as delivered but you have not received it, please check with neighbors or your local courier office first, then contact us for assistance.
DAMAGED OR LOST PACKAGES
If your order arrives damaged or you believe it was lost in transit, please contact us within 48 hours of delivery or expected delivery date. We may request photos of the damaged package or product to help resolve the issue.
We will work with the courier service to investigate and, if appropriate, provide a replacement or refund.
INTERNATIONAL SHIPPING
Currently, we may ship to selected international locations. Delivery times and shipping costs for international orders vary depending on the destination country and customs processing.
Please note that international customers may be responsible for customs duties, import taxes, or additional fees required by their local government.
CONTACT INFORMATION
If you have any questions regarding shipping or your order, please contact us:
Email: takcho.store@gmail.com
Our support team will be happy to assist you.
